Privacy and  Policy

 

1.    Introduction

This Privacy Policy applies to all personal data that globelinksolutionz Software (hereinafter “globelinksolutionz”) processes of its website visitors via its websites and of other third parties (customers, suppliers, applicants etc.) in relation to the performance of its services. In this Privacy Policy we explain how we will handle your personal data. 
 

2.    How we use your personal data

2.1    In this Section 2 we have set out:

  1. the general categories of personal data that we may process;
  2. the purposes for which we may process personal data; and
  3. the legal bases of the processing. 

2.2    We may process; 

2.2.1    data about your use of our website and services (“usage data”). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The sources of the usage data are defined in section 3.1. This usage data may be processed for the purposes of analyzing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services, and/or consent;

2.2.2    your account data (“account data”). The account data may include your name, email address, company name and telephone number. The source of the account data is you or your employer. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract;

2.2.3    information and files that you post for publication on our website or upload through our services (“publication data”). The publication data may be processed for the purposes of enabling such publication and delivering our services. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract, and/or consent. We do not scan or process the files you upload in our service for any marketing purposes;

2.2.4    information contained in any enquiry you submit to us regarding our goods and/or services (“enquiry data”). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is our legitimate interest, namely our responsibility to respond to your enquiry and/or consent.

2.2.5    information relating to our customer relationships, including customer contact information (“customer relationship data”). The customer relationship data may include your name, your company name, your job title or role, your contact details, and information contained in communications between us and you or your employer. The source of the customer relationship data is you or your employer. The customer relationship data may be processed for the purposes of managing our relationships with customers, communicating with customers, keeping records of those communications and promoting our products and services to customers. The legal basis for this processing is our legitimate interests, namely the proper management of our customer relationships. More specifically, we may reach out to you when you have registered for our services by email or phone. In addition to this, when you sign up for a trial of our services you will receive operational emails about the progress of your trial.

2.2.6    information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website (“transaction data”). The transaction data may include your contact details, your card details and the transaction details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely the proper administration of our website and business.

2.2.7    information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (“notification data”). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is consent.

2.2.8    information contained in or relating to any communication that you send to us (“correspondence data”). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.
 

3.    Third parties that might receive your personal data 

3.1    On our website or in relation to the performance of our services the following third-party tools might process your personal data:

  • Intercom: a user database management service / communication medium either through email, or through messages within our website or services. Privacy policy: https://docs.intercom.com/pricing-privacy-and-terms/privacy/intercom-inc-privacy-policy
  • Segment:  an analytics service, middleware between our other third-party tools. Privacy policy: https://segment.com/docs/legal/privacy/ 
  • Amplitude: an analytics service to analyze and monitor the usage of our services. Privacy policy: https://amplitude.com/privacy
  • Google Analytics: a web analysis service to track and examine the use of our website and our services, to prepare reports on its activities and share them with other Google services. Google may use the Data collected to contextualize and personalize the ads of its own advertising network. You can opt-out of Google Analytics by using using Google’s browser addon: https://tools.google.com/dlpage/gaoptout?hl=en. Privacy Policy: https://policies.google.com/privacy?hl=en
  • FastSpring: payment services. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. Privacy Policy: https://fastspring.com/privacy/
  • ShareIT: an ecommerce platform which is used to support the sales of our Adobe plugin smart styles. Handles payments of license and subscription sales.
  • Sentry: an error tracking service helping developers monitor and fix crashes in real time. Privacy policy: https://sentry.io/privacy/
  • Hotjar: a technology service that helps us better understand our users’ website experience. Privacy policy: https://www.hotjar.com/legal/policies/privacy/
  • Sleeknote: a website add-on that shows pop-ups to direct visitors to related content. Privacy policy: https://sleeknote.com/privacy-policy
  • MixPanel: an analytics service to analyze and monitor the usage of our services. Privacy policy: https://mixpanel.com/legal/privacy-policy
  • Zendesk: customer service software in the cloud. Our use of Zendesk includes storing customer relationship data, enquiry data, correspondence data and publication data. Privacy policy: https://www.zendesk.com/company/customers-partners/privacy-policy 
  • NetSuite: cloud finance and CRM service. Our use of NetSuite includes storing enquiry data, customer relationship data and correspondence data. Privacy policy: https://www.oracle.com/legal/privacy/ 
  • Salesforce: cloud CRM services. Our use of Salesforce includes storing enquiry data, customer relationship data and correspondence data. https://www.salesforce.com/company/privacy 
  • ActiveCampaign: a marketing automation platform. Our use of ActiveCampaign includes sending our emails, and storing usage data. Privacy policy: https://www.activecampaign.com/legal/terms-of-service
  • Hubspot:  a CRM and marketing automation platform. Our use of Hubspot includes storing enquiry data, customer relationship data and correspondence data. Privacy policy: https://legal.hubspot.com/privacy-policy
  • MyCommerce: payment services. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. Privacy policy: https://www.mycommerce.com/privacy-policy/